AM/Sr.EXE Channel Support Pre paid Service delivery Srinagar
Introduction about the Business
A US $40 billion corporation the Aditya Birla Group is in the League of Fortune 500. It is anchored by an extraordinary force of over 136000 employees belonging to 42 different nationalities.
The Group operates in 36 countries Australia Austria Bangladesh Brazil Canada China Egypt France Germany Hungary India Indonesia Italy Ivory Coast Japan Korea Laos Luxembourg Malaysia Myanmar Philippines Poland Russia Singapore South Africa Spain Sri Lanka Sweden Switzerland Tanzania Thailand Turkey UAE UK USA and Vietnam.Idea Cellular is an Aditya Birla Group Company & a panIndia integrated GSM operator offering 2G & 3G services & also have its own NLD & ILD operations & ISP license. With revenue in excess of $4 billion & market share of 16.2%; & subscriber base of over 127.2 million Idea is Indias 3rd largest mobile operator. Idea is No.7 ranked operator in the world by subscribers.Ideas robust panIndia coverage is built on a network of over 114000 2G & 3G cell sites 77000 km of Fiber & 2500 3G fiber POPs which serve as Ideas data network backbone.Idea provides worldclass service delivery through the most extensive network of customer touch points comprising of nearly 4700 exclusive Idea outlets & over 7000 call centre seats.Idea has received several national & international recognitions for its pathbreaking innovations in mobile telephony products & services. Idea won the prestigious NDTV Business Leadership Award in the Telecom category for its solid consistent performance in 2012. It was the Winner of ET Telecom Awards 2012 in the categories Customer Experience Enhancement Excellence in Marketing & Innovative Products.Idea has been ranked #1 in the Telecom sector in Indias Best Companies to Work for Study 2013 & the Best Place to Work at the Asia Communication Awards 2013.
Apply Online
A US $40 billion corporation the Aditya Birla Group is in the League of Fortune 500. It is anchored by an extraordinary force of over 136000 employees belonging to 42 different nationalities.
The Group operates in 36 countries Australia Austria Bangladesh Brazil Canada China Egypt France Germany Hungary India Indonesia Italy Ivory Coast Japan Korea Laos Luxembourg Malaysia Myanmar Philippines Poland Russia Singapore South Africa Spain Sri Lanka Sweden Switzerland Tanzania Thailand Turkey UAE UK USA and Vietnam.Idea Cellular is an Aditya Birla Group Company & a panIndia integrated GSM operator offering 2G & 3G services & also have its own NLD & ILD operations & ISP license. With revenue in excess of $4 billion & market share of 16.2%; & subscriber base of over 127.2 million Idea is Indias 3rd largest mobile operator. Idea is No.7 ranked operator in the world by subscribers.Ideas robust panIndia coverage is built on a network of over 114000 2G & 3G cell sites 77000 km of Fiber & 2500 3G fiber POPs which serve as Ideas data network backbone.Idea provides worldclass service delivery through the most extensive network of customer touch points comprising of nearly 4700 exclusive Idea outlets & over 7000 call centre seats.Idea has received several national & international recognitions for its pathbreaking innovations in mobile telephony products & services. Idea won the prestigious NDTV Business Leadership Award in the Telecom category for its solid consistent performance in 2012. It was the Winner of ET Telecom Awards 2012 in the categories Customer Experience Enhancement Excellence in Marketing & Innovative Products.Idea has been ranked #1 in the Telecom sector in Indias Best Companies to Work for Study 2013 & the Best Place to Work at the Asia Communication Awards 2013.
Description
- Updating the channel partners, TSM/TSEs on daily basis on documentation process as per DoT and also train them collect quality documents from the field.
- Resolving courier issues from distributor to BKN Hubs as well as rejected documents from HUB’s to distributors.
- Giving the documentation awareness to all channel partners for TERM AUDIT scores.
- Monitoring PCO physical verification / telecalling data received from the circle randomly re-auditing Physical verification done by Vendor.
- Auditing the BKN rejected documents in monthly HUB visits and also updating BKN agents on new process and guidelines in validating the CAF’s.
- Conducting training to entire sales team (new joinees & existing employees) and distributors on documentation process at least once in a quarter and update them on changes and new updates if any.
- Conducting training to all IP and ISP agents on CRYSTAL and on other processes.
- Conducting training to all BKN HUB agents every quarter on changes and updates in Documentation.
- Sharing feed-back in monthly reviews with supervisors and peers in monthly reviews.
- To adhere to SLA’s and for improving the quality flow of Docs for zero escalation and smooth functioning of Logistics of vendors
- To perform one Service Camp per quarter.
- To provide training on Bills/payment and new process to Hands on new applications.
| Job Description | AM/Sr.EXE Channel Support Pre paid Service delivery Srinagar |
|---|---|
| Schedule: | Full-time |
| Primary Location: | India-Jammu Kashmir-Srinagar |
| Organization: | Idea Cellular - J & K |
| Qualifications | Min-graduate-Max -MBA |
| Salary | Indian Rupee (INR) |
| Reports to: | Manager |
| Last Date of Application | 30/01/2015, 11:59:00 PM |
Apply Online
Post A Comment
No comments :
Kindly leave your comment regarding this job